Returns & Complaints
Returns & Complaints
Here you'll find information regarding your right to return and our complaint process for online purchases.
Return Policy
You have the right to return your order within 60 days of receiving it for a full refund – no questions asked.
How to Make a Return
Contact Customer Service
Email us at contact@happified.co.uk with your name, email, and order number.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Send It Back
We recommend using a tracked service and keeping the receipt. Returned items must be unused, in original packaging, and sent within 60 days.
Please note: Returns are only accepted for non-customised products.
Unclaimed Parcels
If your parcel is not collected and is returned to us, a £15 handling fee will be deducted from your refund. This covers the cost of shipping, return logistics, and processing.
If you’ve changed your mind after dispatch, please collect the parcel and return it – otherwise, it will be marked as unclaimed and the fee will apply automatically.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at contact@happified.co.uk.
Partial Refunds
We may offer a partial refund for items that are returned damaged, used, or not in original condition – unless the fault lies with Happified. You’ll be notified by email after we inspect your return.
Refunds Not Received?
If you haven’t received your refund yet:
• Check your bank account.
• Contact your credit card provider.
• Contact your bank – processing times may vary.
Still nothing? Get in touch at contact@happified.co.uk and we’ll help you out.
Faulty or Damaged Product
If your item arrives faulty or damaged:
1. Take clear photos of the defect.
2. Email the photos and your order number to contact@happified.co.uk.
3. We’ll review the issue and let you know if it qualifies for a replacement, refund, or repair.
Claims only apply to manufacturing faults – not wear and tear or misuse.